Privacy

Privacy

This page covers the RouteBlue website and the RouteBlue app (routeblue.app/app and the Android app).

What we collect

On the website: what you type into a form (name, business name, email, route size, message). We don't use tracking cookies or ad pixels.

In the app: your account (email, name, and your sign-in method: email and password, Google, or Facebook), your business details, the customers, pools, water tests, chemicals, notes and photos you enter, and the names and emails of techs you invite.

Signing in with Google, Apple or Facebook

If you choose Google, Apple or Facebook, we receive only your name, email address and profile picture from them, to create and sign in to your account. We don't post anything, read your friends or contacts, or get access to anything else in those accounts.

How we use it

To run the app for you and your team, unlock the license you paid for, send service reports you choose to share, email you about your account, and answer feedback. We don't sell or rent it to anyone, and we don't use it for advertising.

Where it's stored

App data is stored with Google Firebase. Website forms are stored by our website host. Payments are handled by Stripe; we never see your card number. A service report link you send to a homeowner can be opened by anyone who has the link until you turn the link off in the app.

Deleting your data

To delete your RouteBlue account and everything in it (including data from Google, Apple or Facebook sign-in), use the Feedback button in the app or on this site, choose "Problem", and write "Delete my account" with the email you signed in with. We delete the account and its business data within 30 days and confirm by email. To remove RouteBlue's access on Facebook, go to Facebook Settings, then Apps and Websites, and remove RouteBlue.

Last updated November 2026.